❓ Help Centre

Frequently Asked Questions

Everything you need to know about TradePulse signals, pricing, and how to get started.

Getting Started

What is TradePulse? +

TradePulse is a professional trading signal platform that monitors 22 pairs across Crypto, Forex, Commodities and Stocks 24/7. Our engine calculates signals using 7 technical indicators — RSI, MACD, EMA Cross, Bollinger Bands, Stochastic RSI, Volume Ratio and ATR — and delivers them in a clean, actionable dashboard.

Every signal includes a direction (BUY/SELL/NEUTRAL), confidence score, win probability, and pre-calculated take profit and stop loss levels.

How do I get started? +

Create a free account at tradepulseapp.live/login. The Starter plan gives you access to BTC/USD and EUR/USD signals immediately — no credit card required.

To unlock all 22 pairs and advanced features, upgrade to Pro ($29/month) from your account dashboard.

Do I need trading experience to use TradePulse? +

TradePulse is designed to be accessible to both beginners and experienced traders. Each signal comes with plain-English explanations of the indicators that triggered it, along with suggested entry, take profit and stop loss levels.

That said, trading carries risk and we strongly recommend learning basic risk management before placing live trades based on any signal service.

Signals & Accuracy

How accurate are the signals? +

Our 7-day verified win rate is 74% overall, with Crypto signals performing at 78% and MTF (multi-timeframe confirmed) signals at 82%. Forex averages 69% and Gold 65%.

These figures are updated in real time on the dashboard as signal outcomes are tracked. Past performance does not guarantee future results — all trading involves risk.

What does "MTF Confirmed" mean? +

MTF (Multi-Timeframe) confirmation means the signal direction aligns across multiple timeframes (H1, H4 and D1). When a BUY signal appears on the 1-hour chart and is also supported by the 4-hour and daily charts, it's marked as MTF Confirmed.

MTF confirmed signals historically have a higher win rate (82% vs 74% overall) because the trend is supported across multiple timeframes, reducing the chance of false signals.

How often are signals updated? +

The signal engine runs every 10 seconds and evaluates all 22 pairs. However, signals include a stability filter — a signal will only change direction if the price has moved more than 0.5% AND at least 30 minutes have passed since the last change. This prevents rapid flipping and false signals.

New signals are pushed to your dashboard in real time via WebSocket connection.

How are Take Profit and Stop Loss calculated? +

TP and SL levels are calculated from the ATR (Average True Range) — a measure of each pair's recent volatility. This means levels adapt to market conditions rather than using fixed percentages.

  • Take Profit = Entry ± (ATR × 2.5)
  • Stop Loss = Entry ∓ (ATR × 1.5)
  • Risk/Reward Ratio = TP distance ÷ SL distance (typically 1.67×)
Which pairs does TradePulse cover? +

Crypto (8): BTC/USD, ETH/USD, SOL/USD, BNB/USD, XRP/USD, ADA/USD, DOGE/USD, AVAX/USD

Forex (8): EUR/USD, GBP/USD, USD/JPY, AUD/USD, USD/CAD, NZD/USD, USD/CHF, EUR/GBP

Commodities (1): XAU/USD (Gold)

Stocks (5): NVDA, AAPL, TSLA, MSFT, AMZN

Pricing & Billing

What plans are available? +

Starter (Free): BTC/USD and EUR/USD signals only. Basic dashboard access.

Pro ($29/month): All 22 pairs, all timeframes, trade setup with TP/SL/Leverage, Telegram alerts, signal history.

Elite ($79/month): Everything in Pro plus EA bot downloads, priority signal delivery, and dedicated support.

Institutional ($299/month): API access, webhook delivery, custom pairs on request, white-label options.

Can I cancel at any time? +

Yes — you can cancel your subscription at any time from your account settings. You'll retain access until the end of your current billing period. We don't charge cancellation fees.

Do you offer refunds? +

We offer a 7-day money-back guarantee on your first Pro subscription payment. If you're not satisfied within 7 days of upgrading, contact us at support@tradepulseapp.live and we'll issue a full refund — no questions asked.

Is there an annual discount? +

Yes. Annual plans save approximately 28% compared to monthly billing:

  • Pro Annual: $249/year ($20.75/month effective)
  • Elite Annual: $699/year ($58.25/month effective)
  • Institutional Annual: $2,499/year ($208.25/month effective)

Technical Questions

What data sources do you use? +

Crypto: Binance WebSocket (real-time tick data)

Forex: ECB Frankfurter + Open Exchange Rates (live rates)

Stocks: Finnhub (real-time quotes)

Gold: TwelveData (OHLCV data)

Do you offer an API? +

API access is available on the Institutional plan. Our REST API provides access to all signal endpoints including /api/signals, /api/pairs, /api/win-rates and /api/candles/{pair}. WebSocket streaming is also available for real-time signal delivery.

Does TradePulse work on mobile? +

The dashboard is optimised for desktop use, as a professional trading terminal requires screen real estate to display charts, signals and indicators effectively. Mobile access works for viewing signals but we recommend desktop for the full experience.

Telegram alerts (Pro+) deliver signals directly to your phone so you never miss a setup.

Risk & Legal

Is TradePulse financial advice? +

No. TradePulse provides trading signals for informational and educational purposes only. Our signals are not financial advice. All trading decisions are your own responsibility.

Trading financial instruments involves substantial risk of loss and is not suitable for all investors. Please read our full Risk Disclaimer before using the platform.

How is my data protected? +

Your account data is secured through Supabase with row-level security policies. Passwords are never stored in plain text. We do not sell your data to third parties. Full details are in our Privacy Policy.

Still have questions?

Our support team typically responds within 2 hours on business days.

Contact Support Start Free